Luxury Room Service Captain - Elevate Guest Experience in Bali

Join a world-class hospitality team in the heart of Bali and embody the Gold Standards of The Ritz-Carlton as a Room Service Captain. In this pivotal role, you will lead a dedicated team to deliver exceptional, personalized service that exceeds the expectations of our discerning guests. With a commitment to excellence and a passion for hospitality, you'll be the heart of our luxury service, ensuring every guest feels like royalty.

At The Ritz-Carlton, Bali, we are more than just a hotel; we are a destination that blends the beauty of Bali with world-class service. Our team is dedicated to creating unforgettable experiences for our guests, and we are looking for a Room Service Captain to join us in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This role offers a unique opportunity to be part of a team that sets the standard for luxury hospitality.

As a Room Service Captain, you will be responsible for overseeing the daily operations of our room service team, ensuring that every guest receives the highest level of service. You will work closely with our front desk and housekeeping teams to coordinate seamless guest experiences, and you will be a key player in maintaining the Gold Standards of The Ritz-Carlton.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of room service staff to ensure exceptional service delivery.
• Oversee the daily operations of room service, including inventory management and staff scheduling.
• Coordinate with the front desk and housekeeping teams to ensure seamless guest experiences.
• Maintain high standards of cleanliness and presentation in all guest rooms.
• Train and develop staff to uphold the Gold Standards of The Ritz-Carlton.
• Handle guest complaints and concerns with professionalism and empathy.
• Ensure compliance with all health and safety regulations.
• Monitor and report on team performance and service metrics.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality industry.
• Proven ability to lead and mentor a team to achieve exceptional results.
• Strong knowledge of luxury hospitality standards and practices.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management software such as PMS (Property Management System).
• Ability to work under pressure and meet tight deadlines.
• Enthusiasm for the luxury hospitality industry and a commitment to excellence.

🛠️ Keahlian

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