BPO Trainer - Customer Service Excellence (Remote from Bali)

Join IntouchCX as a BPO Trainer and play a pivotal role in shaping the next generation of customer service professionals in our dynamic Bali-based operations. This position offers the unique opportunity to work remotely from paradise while delivering world-class customer service training. IntouchCX is a leading provider of customer experience solutions, known for its innovative approach and commitment to excellence. As a BPO Trainer, you'll be at the forefront of developing and implementing training programs that enhance the skills and knowledge of our customer service agents.

In this role, you'll work closely with our team of trainers and agents to design and deliver engaging and effective training sessions. You'll use a variety of tools and software, including Zoom, Microsoft Teams, and Google Workspace, to create and share training materials. Your daily tasks will include developing training modules, conducting workshops, and providing ongoing support to our agents. You'll also have the opportunity to collaborate with industry experts and peers to stay up-to-date with the latest trends and best practices in customer service.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver customer service training programs to enhance agent skills and knowledge.
• Design and create training materials using tools like Zoom, Microsoft Teams, and Google Workspace.
• Conduct workshops and webinars to engage and educate our customer service agents.
• Provide ongoing support and mentorship to agents to ensure they meet performance standards.
• Collaborate with industry experts and peers to stay current with best practices and trends.
• Evaluate training programs and make data-driven improvements to enhance effectiveness.
• Work remotely from Bali, with the flexibility to choose from locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
• Participate in team meetings and contribute to the overall success of our customer service operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, such as Business Administration, Psychology, or a similar discipline.
• Minimum of 3 years of experience in customer service training or a related role.
• Proven track record of developing and delivering effective training programs.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication and presentation skills, with the ability to engage and educate diverse audiences.
• Proficiency in using training tools and software, such as Zoom, Microsoft Teams, and Google Workspace.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Certification in customer service training or a related field is a plus.

🛠️ Keahlian

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